Terms and Conditions

These terms 1.1. These are the terms and conditions on which we provide our Training Programme to you, whether they are induction, practical training, courses, lectures, classes, exams, coaching sessions, workshops and associated services or digital content, whether they are in-person or online (hereinafter, “Training”, “Services” or “Products”); 1.2. Please read these terms carefully before you agree to place an order with us or accept a place on a Training or start to use our Services or Products as they are important and will apply to any orders you place or Services or Products you use. These outline who we are, how will we provide the Training to you, how we may change or terminate the contract. Print off a copy for your records as it is your responsibility to keep a copy of these Terms in case you wish to refer them later. Falcon Training may not file or otherwise keep a copy of the agreement concluded between you and Falcon Training and a copy of the concluded agreement may not be available from Falcon Training at a future time and date. 1.3. These Terms constitute an agreement between you (hereinafter, “you” or “your”) and Falcon Training. By either (i) agreeing to proceed with your enrolment, or (ii) receiving an order acknowledgement/confirmation, or (iii) receiving an invoice, or (iv) receiving a receipt after payment, or (v) clicking the “Pay” Button on the Payment Portal or (vi) start using the Training, Services or Products, you are confirming your agreement to be bound and abide by these Terms and Conditions.

2.1 These Terms (together with the documents referred to in it) set out the terms and conditions on which we agree to supply you with any Course(s) ordered by you by telephone or post or face to face or Online. You should understand that by ordering any of our Course(s) you agree to be bound by these Terms. You should retain a copy of these Terms for future reference.

2.2 By placing an Order you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old but under 76 years of age and in good health.

2.3 You agree to be entirely responsible for any activities made using your account details and password. In this respect you shall ensure that any password you choose, to gain On-line Access, remains confidential at all times. In the event that you either lose your password or account details or become aware that a third party may have access to or is using your password or account details you shall notify us or the Training Provider immediately.

2.4 You should ensure that any information you provide to us (including without limitation your name, address and bank details) is complete, accurate and current and that you notify us immediately of any changes in the details with which you registered to gain On-line Access or purchase Course(s).

2.5 We reserve the right to: (a) suspend or terminate access to On-line Access and/or cease to provide the Services where you are in breach of these Terms; (b) delete, vary or change any content in the Training Provider’s Brochure or Site at any time; and(c) terminate or cancel Orders (although we will not charge you for any Orders which we cancel for reasons which are not due to your fault).

Distance Learning Courses Refunds Policy: Falcon Training offers a 14 calendar day cooling off period. If you wish to cancel the course and require a refund you must contact Premier Training within the 14 day period and all materials must be returned in a re-saleable condition within 14 days of receipt and the customers’ online account will be terminated. After the 14 day period has passed, no refunds will be given. We will not be able to offer a refund for Sage software if you have registered or activated the software.

If any course materials are damaged or missing the relevant fees will be deducted from the amount refundable. If you have paid or agreed to pay any Awarding Body/Exam Centre fees to Falcon Training these fees will still be payable if cancellation of the course has been approved. The P&P paid upon enrolment is non-refundable unless the course materials have not been dispatched to the student at the time of cancellation. Please note the cost of P&P to return any course materials to Falcon Training is payable by the student.

Live Course Cancellation and Refund Terms (Online live)

Statutory Cooling-Off Period

When you enrol on a Falcon Training live course online, by telephone or by another distance-selling method, you have a statutory right to cancel your enrolment within 14 calendar days of the date your contract with Falcon Training is entered into, without giving a reason.

This is your statutory cooling-off period. Falcon Training does not provide an additional cancellation period after the statutory cooling-off period has expired.

Live Courses Starting During the Cooling-Off Period

Your live course may start before your 14-day statutory cooling-off period has ended.

Where you ask Falcon Training to begin providing your course during this period, including allowing you to attend live lessons, you expressly request that the course service begins before the end of your statutory cooling-off period.

If you subsequently cancel within the 14-day cooling-off period, Falcon Training may deduct a reasonable and proportionate amount from any refund to reflect the course services that have already been provided up to the date of cancellation, where permitted by law.

How to Cancel

If you wish to cancel your live course during the statutory cooling-off period, you must clearly inform Falcon Training of your decision to cancel.

USE OF YOUR DATA

Any personal information collected by us or the Training Provider will be used by the relevant party in accordance with the Data Protection Act 1998. The Training Provider will take reasonable & appropriate measures to keep students’ personal information secure. Any disclosures of information will be made only with your permission. The Training Provider may use your name, e-mail address, home address and telephone number to contact you for any matter relating to other courses in which they feel you may be interested in. We will process the data which you provide to us or the Training Provider, or other information that we obtain about you during any of our dealings with you, to provide credit, to help us make credit decisions about you, to prevent fraud, to check identity, to prevent money laundering and to assess your application, to administer the Agreement, to collect instalments (including via 3rd party collection agencies) We may search the files of credit reference agencies who will record such credit searches (whether or not the application is successful). Any offer of credit is subject to age and status and if you wish to be removed from this list at any time please send a written request to our registered office address.

By agreeing to these terms and conditions, you consent to the sharing of your personal information with other further education awarding bodies and partners. This information may be used for the purposes of providing you with updates on relevant qualifications and for marketing purposes.

Contacting us: You can contact us at any time with any comments or queries. If you need to contact us, please email us on [email protected], alternatively, or write to us at 42 Carlton Road, London, E12 5BG, UNITED KINGDOM.