Terms and conditions
These Terms will apply to any contract between us for the purchase of our training courses or course materials for distance learning study (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Online Training Courses or course materials from our site.
⦁ Access to our sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our sites without notice. We will not be liable if for any reason our sites are unavailable at any time or for any period.
⦁ From time to time, we may restrict access to some parts of our sites, or our entire sites, to users who have registered with us.
⦁ If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
⦁ Commentary and other materials posted on our site are provided without guarantees, conditions or warranties as to its accuracy and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
⦁ We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
⦁ Clause: You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 within 14 days (starting from the day after the date that the contract was formed) after enrolling with us for online courses or distance learning study but if the class starts within this 14 days period you will not be able to get any refund. This means that if the class starts after 14 days from the date you will enrol in that case 14 days period is applicable and if the class starts within this 14 days period then the class starts date is applicable which means once the class started you will not be able to get any refund even it is before the 14 days period ends.
⦁ Therefore if you change your mind or for any other reason you decide you do not want to proceed with your Online Training Course or distance learning study , you can notify us of your decision to cancel the Contract and receive a refund according to the clause. You need to send us all the course materials if we provided you for your online training course or distance learning study.
⦁ Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed.
⦁ Where time periods are quoted, when the last day of that time period ends on a Saturday, Sunday or Bank Holiday it is extended to the next working day.
⦁ Cancellation is only effective if it is sent before the end of the cancellation period. We will acknowledge receipt of your cancellation by phone or email when we receive it.
If goods were delivered to you:
⦁ you must return them to us within 14 days of when you informed us of your decision to cancel
⦁ we reserve the right to deduct an amount from the reimbursement, or charge you if the goods have been handled more than what is necessary to establish their nature, characteristics and function, or if they have been used.
⦁ We refund you on the credit card or debit card used by you to pay, or by bank transfer to the account that the funds were received from.
⦁ We reserve the right to dispatch Goods in instalments and we reserve the right to provide Goods that we consider to be the most suitable to help you achieve the relevant learning outcome (Module) at that time.
⦁ We will determine which Goods will be included in each Dispatch.
⦁ The first Dispatch of Goods will commence when we accept your order and we will Dispatch the Goods to the address that you provided. Subsequent Dispatches will commence when we receive a written request from you confirming you are ready to use the Goods and confirming the Delivery address that you would like the Goods to be dispatched to.
⦁ Each Dispatch will be fulfilled by the estimated delivery date set out by the courier service provider, normally within 5 (five) working days unless there is an event outside our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date. Delivery will be completed when we deliver the Goods to the address you gave us.
⦁ You must inspect the Goods upon delivery and tell us immediately and no later than within 14 (fourteen) days if any parts of the Goods are defective or missing. After this period you will be deemed to have accepted the Goods.
⦁ The Goods will be your responsibility from the completion of delivery.
⦁ The final dispatch of Goods will be made once we have received payment in full for your Training Course, including all applicable delivery charges.
⦁ You own the Goods once we have received payment in full for your Training Course or distance learning study, including all applicable delivery charges.
⦁ The prices of the Training Course or Distance learning materials will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Training Courses and materials are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of a Training Course or study materials that you ordered, we will correct it without any delay.
⦁ Prices for our Training Courses or study materials may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
⦁ The price of a Training Course includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery or performance, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
⦁ The price of a Training Course or course materials does not include delivery charges, assessment or professional fees. Our delivery charges are as quoted on our site from time to time.
⦁ It is always possible that, despite our reasonable efforts, some online Training Courses or course materials on our site may be incorrectly priced. If we discover an error in the price of the Training Course you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Training Course at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Training Course to you at the incorrect (lower) price.